- What is the currency ?
- Can you ship worldwide ?
- How I make an order ?
- Other shipping option available ?
- How long it take to receive the order ?
- Can I cancel my order ?
- How is the buyer protection your provide ?
- Do your keep my credit card information ?
- How safe if I pay by credit card ?
- Do your offer COD ?
- Did the price include shipping ?
- Did the price include taxes ?
- How much tax do I need to pay ? or do I have to pay tax ?
- Did there any hidden charge ?
- Can I have large order quotation ?
- How come your price is so cheap ?
- Can I have some more discount ?
- How do I pay if I have no Paypal account ?
- Can I view more picture for the product ?
- Where is your showroom located ?
- Can I visit your showroom, to physically look the item?
- Is the item available now?
- I would like to view a working set for the products.
- Who is the manufacturer ?
- Where do I get support/firmware upgrade ?
- If possible, on the invoice please write "Samples or Gift" ?
- Can I buy 1 unit only for this list price ?
- I lost my account password, what should I do ?
- Did your provide installation service ? Did the price include installation ?
- Are there any minimum order quantity (MOQ) ?
- I want to know the exact price of postage.
- How much will a normal item cost for shipping to singapore ?
- Please advice how is the payment and collection method ?
- Which country can buy your products ?
- How long the warranty ?
- How I return the product for warranty ?Does it come with a warranty and where is the collection point ?
The currency is in USD.
Yes, we ship worldwide, as long as there are FEDEX, DHL, EMS or UPS service in your country.
You need an account before you can make an order, you can register your customer account here, then proceed to shopping at Shop Kami. To place an order you just need to add the item to your shopping cart then proceed to checkout and make payment.
Other shipping option available ?
Currently we offer Fedex, DHL, EMS and HK Post.
How long it take to receive the order ?
We process all confirmed order in 4-7 business days and you can expect to receive the order in 7-10 business days, however in some case due to out of stock or whatever other reason to made us delay your shipping we will inform you by email.
Yes. You can cancel your order in 24 hours and we will refund you 100%
How is the buyer protection your provide ?
Your order is protected, we are guarantee you receive your order or if we cannot process your order we will issue you full refund.
Do your keep my credit card information ?
No. The all cards payment is process by 3rd party - Paypal/Moneybookers and we never keep any information of your credit card.
How safe if I pay by credit card ?
We know your concern about security purchase online, at Shop Kami all credit card transaction process by 3rd party - Paypal/Moneybookers. uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
Currently we offer online purchase only at Shop Kami. Like others online shop you have to pay us in advanced before we can process your order.
Did the price include shipping ?
The price list is not included shipping. To find out the shipping you need to login your account and add the items to your shopping cart and proceed checkout, the system will show you the total amount before process the payment. If you are new to online purchase you may refer here for more information about how to buy online.
No. We do not add taxes, VAT, or other hidden charges. You pay us what you see on final the order page, is your responsibility to find out local taxes regulation about import goods from China. Dropshipper please notice this to your buyer to avoid any inconvenience.
How much tax do I need to pay ? or do I have to pay tax ?
Probably yes, probably more in some countries, less in others. Please note that all import taxes / duties are the buyer’s responsibility. However we will follow your special instruction for shipping if you need.
No. You pay to us is what you see on the final checkout page.
Can I have large order quotation ?
Yes, we welcome large order, contact us for quotation .
How come your price is so cheap ? How your keep the price so cheap ?
1st. we offer online selling only to avoid high rental.
2nd. we deal direct from China manufacturers and have good support from them.
3rd. Our shop policy is to offer our user or customer with low price.
Can I have some more discount ?
The price for quantity 1 - 50 units is fix, contact us for bulk order quotation we are always negotiable and try to make our user happy.
How do I pay if I have no Paypal/Moneybookers account ?
We offer credit card and bank transfer other then just Paypal, more payment method will implement soon to fulfill your need.
Can I view more picture for the product ?
Yes, we know that buyer need more information to made decision especially buying online, we try to provide all neccessy information for the product, however these task is very time consuming, product description update is in process these days, you can expect more detail in products information soon.
Where is your showroom located ?
We never operate any showroom, we only offer online purchase to keep the low pricing.
Can I visit your showroom, to physically look the item?
No showroom at the moment, we only offer online purchase to keep the low pricing.
Yes, all product list at shop is available to order, however in some case some hot selling products may out of stock, we will inform you when processing your order, you can decide wait or getting full refund in this case.
I would like to view a working set for the products.
We never operate any showroom at the moment, feel free to contact us if you need more information we are very happy to serve you.
All product is from China and made in China.
Where do I get support/firmware upgrade ?
All support can forward to us at Shop Kami. You are advice not to upgrade or flash the firmware if the device working fine. Most of our product is already shipped with the most up-to-date firmware and it is not necessary for you to flash the firmware, and we do not provide firmware downloads or updates. If you flash your player firmware incorrectly, which is too easy to do, you will probably KILL your device.
Please note: If you disable your device through attempting to flash the firmware, this will void your warranty. Do not flash/upgrade your device as the device already most up to date.
If possible, on the invoice please write "Samples or Gift" ?
We will follow your special instructions. Please notice us in the order form.
Can I buy 1 unit only for this list price ?
Yes, all product we offer with no MOQ (minimum order quantity) and low price.
I lost my account password, what should I do ?
You can register a new account or follow this link to recover your password. http://shopkami.com/component/user/reset.html
Did your provide installation service ? Did the price include installation ?
No, we are trading company with no installation service. You have to consult and hire the installer to install the products.
Are there any minimum order quantity (MOQ) ?
No. We never set any minimum order quantity.
I want to know the exact price of postage.
To find out the shipping you need to login your account and add the items to your shopping cart and proceed checkout, the system will show you the total amount before process the payment.
How much will a normal item cost for shipping to singapore ?
To find out the shipping you need to login your account and add the items to your shopping cart and proceed checkout, the system will show you the total amount before process the payment.
Please advice how is the payment and collection method ?
We accept Paypal, Moneybookers, credit card, bank transfer and Western union.
Which country can buy your products ?
We offer our service to world-wide, however some country with high fraud rate we may reject your order.
All products cover with 1 full year manufacturer warranty.
How I return the product for warranty ? Does it come with a warranty and where is the collection point ?
Just follow our warranty and return policy here .
